Refunds
I want to refund my order. How do I do this?
If you have purchased a mystery box and are wanting a refund, please contact animalscoopsuk@gmail.com directly with your order number and this will be arranged for you as soon as possible - typically, this is processed shortly after I have read your email.
When purchasing a product, funds are processed through Wix Finance. Refunds will be returned to your bank account within 3-5 business days after I have started the refund process, depending on financial institution/bank.
When are refunds not accepted?
You can ask for a refund for various reasons, including changing your mind before receiving the product, too long a wait time, etc.
Due to the nature of the randomness of the mystery box, I do not process refunds solely for:
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Not receiving a certain item in your mystery box that you wanted
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Being unhappy with the ratio of animals in your box (i.e. if you ordered cats and dogs, and there are more dogs than cats)
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Receiving items you did not want that were not specified in the additional comments section
What if I am unsure whether I am eligible for a refund or not?
If you are unsure whether your situation makes you eligible for a refund, please contact animalscoopsuk@gmail.com, and I will do my best to assist you! If your issue is shipping related, please look at the shipping policy page for more information first as your questions may be answered there.